Terms & Conditions
These terms and conditions apply to all ranges of cakes designed, commissioned and purchased from David Cakes of Distinction Ltd.
Once an order form is signed, clients are entering into this contract.
Wedding and general celebration cakes require a 50% deposit to secure a booking.
All deposits are non returnable.
Cancelled cake order deposits cannot be transferred onto another order.
The balance for a wedding cake of any description is due 6 weeks before the required date.
The balance for a celebration cake under £150 is due on the day of collection
The balance for a celebration cake over £150 is due 7 days before the collection or delivery date
The balance for a celebration cake over £300 is due 6 weeks before the collection or delivery date
If you decide to pay your celebration cake balance in full when ordering, rather than the half deposit required to secure a booking and cancel your order, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
All telephone bookings require full payment. If you cancel your order, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
If you decide to pay your wedding balance earlier than 6 weeks before the required date, and cancel your order before this date, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
Clients purchasing 'wedding cakes' and 'general celebration cakes' over £300 that are paid in full at the time of ordering are entitled to a 10% discount.
If a cake is cancelled, when purchased with the 10% discount offer, there is no refund; the cake will be ready for collection on the scheduled date.
If any order is transferred to another client from the original client, the item ordered cannot be changed in its description or altered in any way. All other conditions listed in this contract apply .
May we suggest, for peace of mind, you take out wedding insurance or a party insurance, to cover any problems that may arise.
To join our 'CAKE CLUB' requires a £50 non returnable payment.
The final balance for the ordered cake must be paid within 6 weeks before the required date. If you decide to pay your wedding balance earlier than 6 weeks before your date, and cancel your order before this date, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake. An order that is cancelled within the 'Cake Club' is non transferable. Cake club members can place a cancellation on 'hold', but the cake must be collected within 12 months of the cancellation date.
We do not accept cheques. We accept cash and most major credit cards.
We have over 1500 designs to choose from within our extensive cake catalogues.
We bake all our cakes using the finest top quality fresh ingredients, producing cakes with over 16 different fillings and toppings available.
Cakes that are featured in a discount or promotional offer are available at the price quote and produced with the filling stated within the promotion.
We also produce Rich Fruit Cake in our Royal Wedding Cake Mix
As some designs are only practical produced in fruit and you may not like or want fruit cake, we can also produce any design as an artificial cake and supply you with sponge and assorted fudge filled cakes of your choice, ready for cutting. The price quote can be reduced if you only require an artificial cake with less slabs of cake for cutting rather than the entire amount of cutting cake that would be equivalent in the cake design chosen - (Price reduction quote offer not applicable on special promotional discounted cakes in The Great Cake Sale)
All tiered cakes are made with plastic cake pillar supports, so they will not collapse unless the supports are removed manually.
We do not advise large tiered cakes are set up in a Marquee unless the floor area is level and on a non bouncing flooring area.
Clients are invited to view their finished cake prior to collection
Once a cake is collected from our showroom or delivered to a venue, it is the responsibility of the person(s) transporting and delivering the cake to the venue. If you have employed David or Edward to deliver your cake, we take responsibility for delivery and set up, then the cake becomes the responsibility of the person(s) or venue.
Buttercream and fudge fillings in / on cakes will naturally start melting very quickly if stored or displayed in a hot enviroment - For summer celebrations and parties, we strongly recommend sponge cakes are displayed in an air condtioned enviroment and cut using our suggested methods. Be aware that during the winter months, an over heated venue can have the same effect on buttercream / fudge filled sponge cakes as a hot summer's day.
We always offer free technical advice are more than happy to discuss any questions you may have with you prior to you booking a cake - all with no obligation
A 15 minute personalised advisory consultation with David or Edward is available for free.
For a one hour appointment based personal design consultation with either David or Edward a chargeable fee of £100 will be added to your invoice which must be signed prior to the start of the consultation.
We provide a free suggested cutting and storage guide with all orders.
Clients that are not satisfied with a purchased cake must return the product within a reasonable time.
Your statutory rights are unaffected by these terms.
WEBSITE PRIVACY POLICY
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your visits to and use of this website;
(b) information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
(c) information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.
(2) Information about website visits
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.
[We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes.
We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. [Our advertisers may also send you cookies.]
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:
(a) improve your browsing experience by personalising the website;
(b) send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;
(c) send to you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology [(you can inform us at any time if you no longer require marketing communications to be sent by emailing us at davidcakes@liverpoolagency.co.uk.
[(d) provide other companies with statistical information about our users – but this information will not be used to identify any individual user; and]
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) Security of your personal data
We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(6) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (davidcakes@liverpoolagency.co.uk.) at any time.
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies of third party websites.
(9) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please email us at davidcakes@liverpoolagency.co.uk.
